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Fbaze FAQ — Straight answers to all your questions

Whether it's your account, payments, bonuses, games, or security — find clear, complete answers in Bengali right here. Search below or browse by category.

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Live match tracking and real-time scores are available directly within the Fbaze platform. Once logged in:

1
At the top of the homepage "Live" or "Live Now" Click on the tab.
2
A list of all ongoing matches will appear — including cricket, football, Counter Strike, Mobile Legends, and more.
3
Click on any match to view detailed scores, statistics, and live odds.
4
You'll also find the option to place bets directly on specific matches right there.

Scores update every 30 seconds. For live matches, In-Play Bettingalso offers live betting — meaning you can place bets while the game is in progress.

All Fbaze offers and promotions are available in one place. You can browse them in three ways:

  • After logging in, go to your dashboard's "Promotions" or "Offers" tab to see all active offers.
  • The best active offer is displayed directly in the banner section on the home page.
  • SMS notifications are sent to your registered mobile number whenever a new offer is available.

Update timeframe:

  • Daily Offer: New offers go live every day at midnight.
  • Weekly Offer: New weekly promotions go live every Monday.
  • Special Event Offer: Special offers are available during major cricket tournaments and national holidays.

Make it a habit to check the promotions page once a day so you never miss an offer.

Fbaze offers two distinct benefits — Free Spins And Daily Sign-In Bonus।

To claim your daily sign-in bonus:

1
Log in once a day — that's all it takes.
2
After logging in, a pop-up appears automatically saying "Claim Daily Bonus".
3
Clicking it adds a bonus of ৳50–৳500 to your account (the amount increases based on how many consecutive days you've logged in).

To get free spins:

1
Place the minimum bet on a qualifying slot game (e.g. Starburst) to trigger free spins.
2
If the weekly promotion includes a "10 Free Spins" or "20 Free Spins" offer, claim it from the promotions page.
3
Free Spins are generally valid for 72 hours — they will expire if not used within that time.

Winnings from Free Spins Wagering Requirements Withdrawal is available upon completion of the required conditions.

Forgetting your password happens — resetting it on Fbaze is quick and easy:

1
On the login page Go to "Forgot Password?" Click the link.
2
Enter your registered mobile number. A 6-digit OTP will be sent within 30 seconds.
3
Enter your OTP — it is valid for 10 minutes and must be used within that time.
4
Set a new password (at least 8 characters — a mix of letters and numbers is recommended).
5
Log in with your new password — the whole process takes just 2–3 minutes.

If you don't receive the OTP, check your spam folder or "Resend" available after 2 minutes If the issue persists, contact us at [email protected].

To create an account and play on Fbaze, Must be at least 18 years old — this is mandatory, with no exceptions.

If your younger brother is under 18, he is not permitted to use Fbaze. This is not just a rule — it is about protecting minors from gaming.

How Fbaze verifies age:

  • Age declaration is mandatory at the time of registration.
  • KYC verification is required before withdrawal — using your National ID or passport.
  • Additional documentation may be requested for suspicious accounts.
  • Anyone who creates an account with false information will have their account suspended and balance forfeited if caught during verification.

So wait until your younger brother turns 18. On the Responsible Gaming page Find out more.

Yes, Fbaze offers multiple responsible gaming tools that are entirely in your control:

1. Deposit Limit: Account Settings → Responsible Gaming → Set your daily/weekly/monthly deposit limit. Once set, you won't be able to deposit beyond that limit.

2. Cooling-Off Period: Take a break for 24 hours, 7 days, or 30 days. Your account will be temporarily deactivated during this period.

3. Self-Exclusion: For a long-term break, you can fully close your account for 3 months, 6 months, 1 year, or permanently. Contact support and it will take effect within 24 hours.

4. Reality Check: Receive periodic pop-up notifications letting you know how long you've been playing.

To learn more about all these tools Responsible Gaming Page View.

Yes! Fbaze's referral program is very rewarding. For every successful referral, both you and your friend will receive a bonus.

How to refer a friend:

1
Log in and on your dashboard, go to the "Refer Now" or "Refer a Friend" Go to the option.
2
Copy your unique referral code or link.
3
Share with your friends — via WhatsApp, Facebook, or simply tell them in person.
4
Your friend signs up with your code and Upon registration Once your friend makes their first deposit, a bonus will be added to both of your accounts.

Reward Details:

  • You will receive: Earn up to 10% of your friend's first deposit as a bonus — maximum ৳500 per referral.
  • Your friend will receive: An extra ৳100 bonus on top of your welcome bonus, credited upon registration.
  • How many people can you refer: There is no limit — the more friends you refer, the more you earn.

Referral bonuses are usually credited to your account within 24 hours of your friend's first deposit.

What makes Fbaze support different?

Our goal is not just to answer FAQs — we aim to fully resolve your issue

Full Support in Bengali

No need to write in English. The entire Fbaze support team speaks and writes in Bengali — get help in your own language.

Response in under 5 minutes

Live chat typically gets you a first response in 3–5 minutes. Email support usually delivers a detailed resolution within 1–2 hours.

24/7

Even if you run into an issue at 3 AM, help is available. Fbaze support never takes a day off — we're always here for you.

Comprehensive knowledge base

Beyond the FAQ, Fbaze also offers step-by-step guides, video tutorials, and detailed help articles so you can find solutions on your own.

Privacy Guaranteed

Your personal information remains completely confidential when you contact support. It is never shared with any third party.

Experienced Support Team

Every member of the Fbaze support team is trained in gaming and payments. Responses are not just fast — they are accurate.

About the Fbaze FAQ — why should you read this page?

When you start using any platform online, the first question is always — "Does it actually work, and where do I turn if something goes wrong?" Fbaze's FAQ page was built exactly for this. Here you'll find clear, practical answers to the most frequently asked questions.

Talking to gamers across Bangladesh, most questions tend to revolve around a few common topics — password issues, how to claim bonuses, where to check live scores, and how to manage spending. Detailed answers to all of these are covered above.

Can't find what you're looking for?

If you can't find the answer to your specific question in the FAQ, contact our support team directly. Fbazesupport team communicates in Bengali and typically responds within 5 minutes.

Please note: Fbaze support will never ask for your password, OTP, or card number. If anyone requests this information, it's a scam — report it to [email protected] immediately.

Is the FAQ updated regularly?

Yes. Fbaze's support team reviews the FAQ page at least once a month. Answers are updated whenever new features are added or rules change. Visit the FAQ page directly for the most up-to-date information.

Still not resolved? Contact us

Get direct support in Bangla — whichever way works best for you

Live Chat

The fastest way to get instant help. First response in an average of 3 minutes.

Online Now
Email Support

Email us for detailed queries. You'll receive a full response within 1–2 hours.

Responsible Gaming

Dedicated support for spending limits, cooling-off periods, or self-exclusion.

View Details →

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